Sentara Health Plans

Virginia Premier became part of Optima Health on  July 1, 2023. If you had Virginia Premier as your Medicaid managed care health plan, you should have received information from Optima Health as your new managed care provider. This change did not impact your health benefits or coverage.

Effective January 1st, Optima Health is changing to Sentara Health Plans. On January 1st, new member ID card.  Their name change reflects their enhanced focus on promoting the overall health and well-being of the communities we serve.

During these changes to their name and logo, you can still access great benefits, services, and doctors.

If you have further questions about this change, visit Optima Health’s “Frequently Asked Questions” page.

Contacting Sentara Health

  • Member Services: 757-552-7401 or toll-free at 1-877-552-7401
  • If You are Hearing Impaired: call our TTY VA Relay Service at 1-800-828-1140 or 711.
  • Language Interpretation – Interpretación de Lengua: 1-855-687-6260 (TTY: 1-844-552-8148) (Learn more)
  • Nurse Advice Line: Nurse Advice Line is open Monday – Friday from 7:00am – 5:00pm. Call 1-844-MYNURSE (1-844-696-8773).
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