Electronic Visit Verification (EVV)
(Disclaimer: To access your Fiscal Agent’s EVV information, please select your Fiscal Agent from the menu on the right-hand side of the page.)
Update: Live-In Exemption
Effective January 1, 2021, attendants who live with the person receiving services are eligible for the Electronic Visit Verification (EVV) Live-in Exemption. Live-in attendants may use all forms of electronic time entry methods including the online portal, EVV mobile application, and IVR system. If you are a current live-in attendant, you will be required to provide proof of address.
To learn more, visit our Attendant page.
Read the Medicaid Memo here.
Overview
Electronic Visit Verification systems are technology-based systems that electronically record when attendants begin and end providing waiver services to people who have one of Virginia’s Medicaid waivers. These systems require a smart phone, landline, tablet, or other cellular device to track an attendant’s start and end times. EVV is required for Personal Care, Companion, and Respite services.
EVV systems in Virginia report six data elements:
- Type of service(s) performed
- Person receiving the service(s)
- Date of the service
- Location of the service delivery (can either be in a person’s home or community setting)
- Person providing the service
- Time the service begins and ends
There are several benefits to adopting an EVV system:
- Promote quality outcomes for people (Quality of Care)
- Greater opportunity for enhanced care coordination and data sharing.
- Reduce billing errors and improve payment accuracy (Program Integrity)
- Electronically verifies that a caregiver is physically present for a visit.
- Promote oversight of the services provided
- Comply with federal and state requirements.
